Frequently Asked Questions
Everything you need to know about shopping with Cloud Nine Crew.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, Cloud Nine Crew is committed to ethical fashion. We use organic cotton and recycled polyester blends in over 80% of our current collection.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
How should I care for my Cloud Nine garments?
To maintain the quality of your items, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.